Reference

How cashbetking Handles Your Personal Information

Your account data — including the payment details you use with Touch 'n Go eWallet, Boost, and GrabPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account data kept secureTouch 'n Go eWallet, Boost, GrabPay payment details protectedNo data sold to third partiesYour rights, clearly statedContact path available
cashbetking How cashbetking Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data protection at cashbetking is not a single step — it runs through account creation, every deposit transaction, and every support interaction. SSL encryption is applied across all connections, and access to account records is restricted to team members who need it to handle your request. Below is how each key area works in practice.

Payment Data Handling

When you fund your account through Touch 'n Go eWallet, Boost, or GrabPay, only the transaction reference and amount are retained on our side. Full wallet credentials stay on the payment provider's system, not ours.

Cookies and Session Data

We use session cookies to keep you logged in and preference cookies to remember your chosen language and lobby view. You can manage cookie settings in your browser at any time; essential cookies cannot be disabled without affecting account access.

Data Retention Period

Account records are kept for as long as your account is active and for a further period as required by applicable law.

Requesting Changes or Deletion

Submit a data access or deletion request via live chat or email. We will verify your identity against your registered account details before actioning any change, to prevent unauthorised alterations to your record.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to know what data we hold on your account, request a correction, or ask us to delete information, you can reach our team through any of the channels below. When contacting us about a privacy matter, include your registered account email and a brief description of your request so we can locate your record and respond without delay.

Team online

Live Chat

Open the chat widget from any page while logged in. Identify your request as a privacy enquiry and our team will log and escalate it to the right person.

Email Support

Send your data request to our support address listed in your account dashboard. Include your registered email and the specific data or action you are requesting.

Account Dashboard

Some data — such as your registered name, contact number, and linked payment method — can be reviewed and updated directly inside your account settings without contacting support.

Your Privacy Questions Answered

The questions below cover what we hear most often from account holders about how their personal data is used, stored, and accessed on cashbetking. If your question is not here, reach us via live chat from your account dashboard.

We collect your name, email address, contact number, and the payment method you register — such as Touch 'n Go eWallet or Boost. We do not collect data beyond what is needed to run your account.

Only the transaction reference and deposit amount are stored on our side. Your eWallet login, PIN, and linked bank details remain with the payment provider and are never passed to us.

Yes. Submit a data access request via live chat or email. Include your registered email address. We will verify your identity and provide a summary of data held on your account, subject to local law.

Contact our support team through live chat or email and state that you are requesting account data deletion. After identity verification, we will process the request and confirm which records are deleted and which must be retained under applicable law.

We do not sell your data. We share only the minimum information needed with payment processors — for example, when your Boost or GrabPay deposit is being verified — and those processors are contractually bound to use it only for that purpose.

Session cookies keep you logged in during your visit. Preference cookies remember your lobby settings. You can adjust non-essential cookies in your browser, but disabling essential cookies will interrupt account login and payment flows.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.